Location: Office-based in Bargoed

Contract Type: Full-time/permanent

Salary: £28,000 - £30,000 (depending on experience)+ up to 6% pension contributions following a successful probation period.

Who we are and what we do

Citizens Advice Caerphilly Blaenau Gwent (CACBG) is one of the largest Citizens Advice services in Wales and across the Citizens Advice network. We are an established and well regarded local independent charity who provides free, impartial and confidential advice.

CACBG provide a variety of services across Caerphilly and Blaenau Gwent, with a smaller number available further afield.

We also undertake Research and Campaign work to influence policy makers and to effect change.

Our main office is in Bargoed. From here we operate a range of service delivery channels including drop-in sessions, appointments, telephone, letter and home visits. when feasible. We also run weekly outreach services across Caerphilly and Blaenau Gwent.

We provide a range of specialist services to help people resolve their debt and welfare benefits problems and provide advice on energy issues.

Our Caerphilly office is a 170 seat contact centre that provides a number of services under contract to national Citizens Advice.

What we give our staff

We offer an attractive remuneration package with excellent benefits:

• Ongoing personal training and development

• 24/7 access to our Employee Well-Being Service, which includes a virtual GP and perks such as high street shopping discounts

• Pension scheme

• A safe and friendly working environment

• Eye care voucher

• Healthy work/life balance

Role Profile

As the Payroll Officer you will be responsible for the preparation and processing of an accurate and efficient monthly payroll for 200+ employees.

By liaising with the HR Team, you will ensure that all employee related data is correctly recorded and inputted into the Salary Data Build, that all necessary amendments have been completed and calculated prior to submitting the payroll, by the cut-off date, to our external payroll provider.

Working alongside the Senior Management Team, the Payroll Officer will oversee key governance practices. You will maintain robust payroll policies, internal checks, and critical documentation while developing a comprehensive understanding of charity compliance and governance.

This job description outlines the main duties and responsibilities of the role. It is not an exhaustive lift, duties may change in line with organisational needs and priorities.

Key duties and responsibilities of the role

Payroll

• Responsible for the daily administration of our bespoke payroll system including submissions to HMRC, processing of Year End information and reconciliations

• Running all associated payroll reports and checking for anomalies

• Dealing with internal updates for employees in regards to absence/sickness, working hours and personal employee data

• Answering and resolving payroll queries quickly and efficiently

• Monitor and action pension information from the system

• Comply with auto enrolment processes for pension, including submissions to pension providers

• Manual calculations of salary including over/under payments, annual leave etc

• PAYE, National Insurance, SSP, SMP, SAP, attachment of earnings/orders

• To comply with data protection and confidentiality in accordance with the organisation's policies and procedures

• Maintaining and updating payroll policies to reflect changes in legislation

• Assist the Finance Manager in the preparation of the monthly/quarterly management accounts

• Reconciling payroll control accounts and investigating discrepancies

• Support the Finance Manager with the year-end procedures

• Assisting with the budgeting, forecasting and cash flow management

• General office administrative duties, when appropriate

Person specification

The successful candidate for this role should have the following skills:

Essential

• Previous experience working as a Payroll Assistant/Payroll Coordinator or in a similar role

• Previous experience using with Microsoft Excel is essential, and experience of using other Microsoft Office packages

• Experience of maintaining databases and accurate records

• IT literate and has studied or worked in an information systems environment

• Demonstrates a proven track record of communicating effectively with others

• Able to prioritise competing deadlines and consistently deliver high-quality work

• Meticulous attention to detail

• Excellent numeracy and literacy skills

• Understanding of the importance of handling confidential work in a sensitive manner

• Good organisational and time management skills as the role may have conflicting deadlines

• Demonstrate sound work ethics

Desirable

• Previous experience using Google Workspace would be advantageous

• Advanced Excel skills

• Welsh speaker

In accordance with Citizens Advice national policy we may arrange for the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to you being able to take up the job.

If this sounds like the right opportunity for you, we’d love to hear from you.

Send us your CV and a cover letter no later than 5pm on Monday, 30th November. Tell us a little about yourself, how you meet the person specification, and why you’d like to join our team.

Applications received following the closing date of 5pm on Monday, 30th November will not be excepted

Please note: We reserve the right to close or withdraw this vacancy at any time.