We asked our staff to tell us what is great about working with Citizens Advice Caerphilly Blaenau Gwent. This is what they had to say...

“The thing I like about working for CACBG is our team. I love the way all our different personalities and ages work together. We all bring something different but are supportive and work effectively.”

Administrator Ruth Headon

“Following almost 40 years of public service in a national context, I have forged another career in the third sector. I enjoy working with like-minded people in a role which is challenging, worthwhile and rewarding. My job allows me to give something back to the community in which I live.”

Outreach Adviser Kieron Mahony

"I started my journey here at the Contact Centre in Caerphilly before moving to the Debt Team at the Bargoed office. I enjoy working as part of a supportive team doing work that really makes a difference to the lives of our clients."

Specialist Welfare Benefits Adviser Ian Jenkins

“I joined Citizens Advice in October of 2020 as an administrator. As I wanted to get to know more about being an adviser, I trained as a volunteer adviser in my spare time. The knowledge and skills I gained volunteering benefited me when the Help to Claim role became vacant. CACBG is a great company to work for and I have thoroughly enjoyed my time so far. The organisation really looks after the paid and unpaid staff and there are lots of opportunities if you want to progress in the company.”

Help to Claim Adviser Claire Lovell

“Despite joining during a pandemic and working from home, I feel welcomed, valued and supported by all the teams. Building relationships hasn’t been a problem. The technology is in place to get to know everyone, albeit virtually. I am struck by how connected all the staff and volunteers feel despite the challenges posed by Covid.”

Communications Officer Emma Gray

"What's great about my job is that two days are never the same, there's always new challenges and obstacles to overcome. My favourite part of the role is being a part of my team's journey, helping and supporting them and watching them grow in knowledge and confidence week-on-week. I work with a great team of managers who help and support each other everyday which has been crucial, especially over the strange couple of years we have had."

Adviceline Team Leader Cary Birkby